Your cover
Warranty Policy
What your warranty covers, how long it lasts and how to make a claim.
Checking your warranty
The warranty period shown on a product page is the starting point for your enquiry. Before buying, request written confirmation of the applicable manufacturer or supplier warranty, its coverage and any conditions for that specific item.
What to confirm before purchase
Ask which parts are covered, whether batteries and accessories have separate terms, who handles repairs, and whether assessment, transport or call-out costs apply. Coverage can differ between products; do not assume every component has the same warranty.
Reporting a fault
Contact us with your product name, SKU or serial number, purchase date and proof of purchase. Describe the fault and when it started. Photos or a short video may help with an initial review. Do not share sensitive medical information unless it is needed for your enquiry.
Safe use and maintenance
Follow the manufacturer instructions for charging, cleaning, servicing and storage. Stop using equipment that appears unsafe and seek appropriate assistance. Contact us before arranging unauthorised repairs or modifications so the applicable warranty terms can be checked.
Assessment and next steps
Ask for confirmation of how the item will be assessed and what happens next before sending equipment for repair. Any repair, replacement or other remedy depends on the applicable terms and your statutory rights.
Your consumer rights
This guidance does not limit rights available under applicable South African consumer law. Contact us for the written warranty terms for the product you are considering.