Privacy Policy

Our commitment

We protect the personal information you share with us and use it only for the purposes described here. This policy explains what we collect, why we collect it, who we share it with and how you can exercise your rights under the Protection of Personal Information Act (POPIA).

Information we collect

• Enquiry information: your name, email address, telephone number, the product you are interested in, your delivery location and your message.
• Order information: your address, delivery details, payment references and the products you bought.
• Account information: if you register, your login email and the details needed to manage your account.
• Technical information: device and browser details, pages visited and general location, collected automatically to keep the website working and to understand how it is used.

How we use your information

We use it to answer your enquiry, confirm availability and pricing, process orders and deliveries, provide warranty and after-sales support, keep accounting records, and improve our products and website. We do not sell your personal information.

Who we share it with

We share only what is needed with parties involved in fulfilling your request, such as delivery and installation partners, payment providers, and suppliers or manufacturers where a warranty claim is involved. These parties are expected to use your information only for the task we have asked them to perform.

Legal basis

We process your information with your consent, where it is needed to carry out a contract with you, where we have a legitimate business interest, or where the law requires it.

How long we keep it

We keep records only as long as needed for the purposes above, or for the period required by law, such as tax and accounting retention rules.

Security

We use reasonable technical and organisational measures to protect your information, including access controls and secure storage. No method of transmission over the internet is completely secure, so please avoid sending sensitive medical information unless it is necessary for your enquiry.

Children

Our website is intended for adults. Please do not submit a child's personal information without the involvement of a parent or guardian.

Your rights

You may request access to the personal information we hold about you, ask for corrections or deletion, object to certain processing, and lodge a complaint with the Information Regulator of South Africa. To make a request, use the Contact us page or the email address shown in the footer.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page.