Getting it to you
Delivery Information
How your equipment is packed, sent and delivered, and what to expect on the day.
Delivery costs
We charge from R300 for delivery, depending on your location. Your exact delivery fee is confirmed with your quote before payment, so you know the full amount before your order is processed.
Delivery times
Delivery takes 2 to 3 working days once your order is confirmed.
Preparing for larger equipment
For hospital beds, scooters and hoists, provide details of stairs, lifts, narrow doorways and access restrictions. Check the product dimensions against entrances and the space where the equipment will be used. Ask whether assembly, installation or a demonstration can be arranged and whether it carries an additional charge.
Receiving your equipment
Where possible, inspect the packaging and equipment on arrival. Keep your invoice and delivery paperwork. If you notice missing parts or damage, photograph the issue and contact us with your order details so it can be reviewed.
Delivery questions
Use the Contact us page for delivery enquiries, changes to your address or questions about an expected delivery. Please include your order reference if you already have one.