Changes of mind
Returns and Refunds Policy
What you can return, within what time, and how your refund is handled.
Return period
You can return an item within 14 days of receiving it.
Refund or exchange
Within the 14-day return period you can choose a full refund or an exchange for another item.
No restocking fee
We do not charge a restocking fee on returns.
Refund processing time
Approved refunds are processed within 7 days of us receiving the returned item.
Condition of returned items
Items should be returned unused, in their original packaging, with all accessories, manuals and proof of purchase.
How to request a return
Contact us with your order reference, the product name and the reason for your return. Include photos if the item arrived damaged, incorrect or faulty.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or is not what you ordered, contact us as soon as possible and we will arrange a refund, replacement or repair.
South African consumer rights
Nothing in this policy limits your rights under the Consumer Protection Act or other applicable South African law.