Our agreement
Terms and Conditions
The terms that apply when you browse our website and buy from us.
Acceptance of these terms
By using this website or placing an order you agree to these terms and conditions. If you do not agree, please do not use the website or place an order.
Products and information
We describe products as accurately as we can using manufacturer and supplier information, including specifications, dimensions, weights and condition. Photographs are for reference and may differ slightly from the item supplied. Product information should be confirmed with us before purchase, particularly where it affects medical or safety suitability.
Prices and payment
All prices are quoted in South African Rand (ZAR). Prices, taxes and any delivery or installation charges are confirmed for your specific order before payment is requested. Prices may change without notice, and the price confirmed at the time of your order applies.
Orders and availability
An order is an offer to buy. We confirm availability, price and delivery arrangements before an order is processed. We may decline or cancel an order where stock is unavailable, where payment cannot be verified, or where there is an error in a listing. Where an order is cancelled after payment, the amount paid is refunded.
Delivery
Delivery is arranged as described on the Delivery information page. Timeframes are estimates and depend on the product, your location and access conditions at the delivery address.
Warranty
Warranty cover is as stated on the product page and in the Warranty policy. Warranty claims require proof of purchase and are subject to the manufacturer or supplier terms for that item.
Returns and refunds
Returns are handled as described in the Returns and refunds policy. Some items cannot be returned once opened or used for hygiene, safety or custom-order reasons.
Your use of the website
You may use this website for lawful purposes only. You may not copy, scrape or reuse our content, prices or images without permission, or use the website in a way that damages or disrupts it.
Third-party links
The website may contain links to other sites. We are not responsible for their content, policies or practices.
Liability
To the extent permitted by law, our liability is limited to the value of the goods or services you purchased from us. Nothing in these terms limits rights you have under applicable South African consumer law.
Changes and governing law
We may update these terms; the version published at the time of your order applies. These terms are governed by the laws of South Africa.
Contact
Questions about these terms can be sent using the Contact us page.